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Refunds

Refund Policy

If a customer requests a refund based on out of stock items, the full amount of the customer's payment, including shipping cost are fully refunded. If items are returned based on size/color/fit that the customer is not happy with, the full amount of the items is refunded, but not the cost of the shipping. Customer's sending items back for this reason are liable for return shipping costs, and they must include a verifiable tracking number so that delivery confirmation can be confirmed by both parties. Refunds will only be issued so long as the items have not been worn, altered or laundered in any way.

Items received by a customer that are not what they ordered, or have been damaged in any way during transportation, or embroidery items incorrectly done, the cost of the return shipment will be at the expense of either the Manufacturer if shipped to them directly, or by our office if shipped by us and the replacement items will be shipped without the cost of new shipping to the customer. Should the customer choose that they no longer wish to have replacement items, then a full refund, including their outbound shipping costs will be refunded.

Refunds are issued back to the Customer via the same way they were paid and are issued within 15 business days of receipt of returned goods.



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